Explore FAQs by categories
Changes and adjustments
Personal information, hotel changes, etc.
- Is it possible to check in early or check out late?
Yes, changing check-in and check-out times is possible up to 30 days before departure. Please use our contact form to submit your request. The…
- How can I change my room type?
Changes are possible up to 30 days before departure. Please use our contact form to submit your request. The contact form helps us process your…
- What should I do if I have a new passport?
If you have a new passport, you should ensure that your travel documents and bookings match your current passport information. Follow these steps:…
- Can I request additional room amenities (e.g., a crib or an extra bed)?
Yes, you can make changes up to 30 days before your departure. Please use our contact form to submit your request. The contact form helps us process…
- Can I add or remove people from my booking?
Yes, changes to the number of travelers are generally possible, but are subject to important conditions: * Important to understand: Removing a person…
- Can I add an airport transfer after booking?
Yes, changes are possible up to 30 days before departure. Please use our contact form to submit your request. The contact form helps us process your…
- Can I add an activity to my booking?
Yes, you can make changes up to 30 days before departure. Please use our contact form to submit your request. The contact form helps us process your…
- Can I change my travel dates?
Whether a change to your travel plans is possible depends on the conditions of your booking and the availability of your desired new trip. If you…
- Who do I contact if my contact details have changed?
Use our contact form to update your contact information. The contact form helps us process your request faster and find a solution more quickly. Have…
- How can I change my booked hotel?
To change your booked hotel, use our contact form. Changes are possible up to 30 days before departure. The contact form helps us process your…
- How can I cancel activities?
Cancellation of activities is possible up to 30 days before departure. Please contact our customer service and provide the following information: *…
- What fees apply to booking changes?
The amount of fees depends on various factors: Type of change: * Date or route changes * Person changes * Hotel or room changes * Activity changes…
- Can I transfer the trip to someone else?
Yes, you can request that a third party take over the rights and obligations from the package travel contract instead of you. Such a declaration is…
- What happens if I don't use individual travel services?
If you do not use individual travel services due to an early return or for other reasons attributable to you, you are not entitled to a pro rata…
- Can I cancel individual services of my trip?
Yes, you can cancel individual services of your trip, although different conditions apply: For changes to your booking: * Cancellation of individual…
- How can I remove a travel companion from my booking?
To remove a travel companion from your booking, please note the following important information: * Important to understand: Removing a person is not…
- Can I add an additional driver?
Yes, you can generally add one or more additional drivers to your rental car. In the rental car section of your Tourlane app, in your travel…
- How can I change my email address in my booking?
To change your email address in your booking, simply send us a quick message through our contact form.