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Payments and invoices
Billing and payment issues, payment problems, etc.
- Why can the bill for the land program be paid in installments, while the flights must be paid in full?
Since we only act as intermediaries for flights and airlines require immediate payment, we unfortunately cannot offer payment in installments for…
- The invoice for my land program is to be paid in 2 installments. Can I pay the invoice in full?
If you wish to do so, this is easily possible. Simply transfer the entire amount or, for credit card payments, set the full amount. This eliminates…
- How can I pay my bill?
Pay conveniently via the payment link sent with the invoice. You can also find the payment link directly on your personal customer overview in the…
- When paying by credit card: After clicking the payment link, “0” is displayed as the amount to be paid. What does this mean?
This can have several causes: * On the one hand, you and your fellow travelers may have already paid the outstanding amount in full. * On the other…
- How can I view or download my invoice?
You will receive your invoice by email. Please check your inbox and look for emails with the subject 'Invoice: RE-20XX-XX-XXXX'. In these emails, you…
- Will I receive a payment confirmation?
Yes. For card payments, you will receive a payment confirmation within a few minutes to the email address associated with your booking. For bank…
- When is my invoice due for payment?
After conclusion of the contract and receipt of the security certificate, a deposit of 25% of the travel price is due. The remaining amount must be…
- Are my advance payments safe?
Yes. Your advance payments are protected against the insolvency of the tour operator, as required by law. You will receive the security certificate…
- I used a voucher code for this booking. How will these be taken into account?
Tourlane vouchers are exclusively used for the land program. The amount is first deducted from your total amount for the land program. The reduced…
- We are traveling as a group and would like to pay separately. Is this possible?
Yes, this is easily possible. For bank transfers, each participant should transfer their amount using the invoice number as a reference. You…
- Your invoice explained: How to find all important information
Sample Invoices On this page, you will find examples of the invoices you may receive as part of your booking. Please note that these are only sample…
- What happens if I don't pay on time?
If you've missed the payment deadline for your trip, this usually doesn't have immediate serious consequences. However, there are some important…
- What cancellation fees apply when canceling?
The cancellation fees vary depending on the time of withdrawal: Up to 45 days before the start of the trip: 20% of the travel price 44 to 30 days…
- I missed the payment deadline. What happens now?
If you have missed the payment deadline for your trip, you should be aware of the following steps: What you should know: * Before a payment deadline…
- When will I receive my credit/refund?
If you are due to receive a credit or refund, the process works as follows: Refund process flow: * Once your refund request has been processed, you…