What happens if I don't pay on time?

If you've missed the payment deadline for your trip, this usually doesn't have immediate serious consequences. However, there are some important steps you should follow to avoid problems with your booking.

What you should know:

• Before a payment deadline expires, we automatically send you payment reminders to alert you to the upcoming deadline
• If the deadline has been missed, you will automatically receive a late-payment notice asking you to pay within 3 days
• In case of a longer delay or if your trip is approaching soon, a customer service representative will contact you via email and phone
• If no payment is received after we have contacted you, your trip will be cancelled and we will inform you

What you should do:

• Process the payment immediately
• Contact us through the contact form and send proof of payment if possible
• If you experience technical problems or limitations from your bank (e.g., weekly transfer limits), please inform us so we can find a solution together

Important:

You can view all your invoices and payment deadlines in your personal login page, which you can access through the area in the top right corner of this page.