Important Travel Update – Middle East Situation (Iran)

Since 28 February 2026, military escalation between Israel, the USA and Iran has led to airspace closures and regional flight disruptions.

Directly affected areas (Tourlane destinations) currently include:

• United Arab Emirates (UAE)
• Saudi Arabia
• Oman

In addition, major regional transit hubs such as Dubai, Doha and other Gulf airports may be impacted by airspace restrictions, leading to cancellations or rerouting. The situation remains dynamic and may change at short notice.

This page explains what this means for your trip and what action you may need to take — depending on your travel status.

1. Customers Currently in Affected Areas
2. Flight disruption only – customers unable to depart from destination
3. Flight disruption only – departures from 01.04 onwards

1. Customers Currently in Affected Areas

(Unable to return due to airspace closures)

Your Safety Is the Priority

Please:

• Take air raid warnings seriously
• Seek shelter immediately during alarms (designated shelters or inside buildings away from windows)
• Follow instructions from local authorities at all times
• Monitor reliable local and international news sources

Our team is actively monitoring all customers in the region. If you have not yet heard back from us, please contact us immediately by phone. Please use our emergency hotline for urgent issues. You can find the number directly in your app.

Embassy Registration (Emergency Support

We strongly recommend registering with your embassy. In case of evacuation, embassies coordinate directly with registered nationals.

• Germany: https://krisenvorsorgeliste.diplo.de/signin
• France: https://fildariane.diplomatie.gouv.fr/fildariane-internet/accueil
• Austria: https://auslandsregistrierung.bmeia.gv.at/
• Switzerland: https://www.eda.admin.ch/de/travel-admin-app

Flights & Return Travel

• Please contact your airline directly for rebooking or rerouting options
• Airlines are responsible for alternative transport solutions unless embassies assume coordination
• Reopening timelines for airspace remain unclear

We are closely monitoring the situation and will contact you as soon as we receive relevant updates. However, airlines typically provide rebooking or cancellation information directly and often faster. If your flight is affected, we therefore recommend contacting the airline directly for the most up-to-date information.

2. Flight disruption only – customers unable to depart from destination

We are monitoring all transit itineraries and will proactively reach out within the next days. If you do not receive an update, please contact us immediately by phone. Please use our emergency hotline for urgent issues. You can find the number directly in your app.

If a flight disruption requires you to remain at your destination beyond your planned departure date, additional accommodation may be necessary. How these additional costs are handled depends on how the accommodation was arranged. Please contact our customer service via the emergency hotline in your app so we can review your situation and support you.

3. Flight disruption only – departures from 01.04 onwards

If your departure is scheduled from 01.04 onwards and your destination is not subject to an official travel warning, your land program (hotels and services on the ground) remains confirmed and fully operational.

Rebooking & Cancellation Guidance

If your flight has been disrupted, please contact your airline directly to review rerouting, rebooking, or refund options, as airlines are responsible for flight disruptions under EU passenger rights regulation.

For any questions regarding your land program, our standard Terms & Conditions apply. Please contact us at any time via the contact form in the Support Center, which helps us process your request faster.