Important Travel Update – Middle East Situation (Iran)

Since 28 February 2026, military escalation between Israel, the USA and Iran has led to airspace closures and regional flight disruptions.

Directly affected areas currently include:

• Israel
• Iran
• United Arab Emirates (UAE)
• Saudi Arabia
• Oman

In addition, major regional transit hubs such as Dubai, Doha and other Gulf airports may be impacted by airspace restrictions, leading to cancellations or rerouting. The situation remains dynamic and may change at short notice.

This page explains what this means for your trip and what action you may need to take — depending on your travel status.

1. Customers Currently in Affected Areas
2. Customers Travelling to Affected Areas Within the Next 14 Days
3. Customers Travelling to Affected Areas Within the Next Month
4. Customers Transiting via Regional Hubs such as Dubai or Doha

1. Customers Currently in Affected Areas

(Unable to return due to airspace closures)

Current Situation

• Israeli and Iranian airspace is currently closed
• Further regional airspace closures remain possible at short notice
• Multiple airlines have suspended flights to/from the region
• Escalation cannot be ruled out

Your Safety Is the Priority

Please:

• Take air raid warnings seriously
• Seek shelter immediately during alarms (designated shelters or inside buildings away from windows)
• Follow instructions from local authorities at all times
• Monitor reliable local and international news sources

Our team is actively monitoring all customers in the region. If you have not yet heard from us, please contact us directly.

Embassy Registration (Emergency Support)

We strongly recommend registering with your embassy. In case of evacuation, embassies coordinate directly with registered nationals.

• Germany: https://krisenvorsorgeliste.diplo.de/signin
• France: https://fildariane.diplomatie.gouv.fr/fildariane-internet/accueil
• Austria: https://auslandsregistrierung.bmeia.gv.at/
• Switzerland: https://www.eda.admin.ch/de/travel-admin-app

Flights & Return Travel

• Please contact your airline directly for rebooking or rerouting options
• Airlines are responsible for alternative transport solutions unless embassies assume coordination
• Reopening timelines for airspace remain unclear

We are closely monitoring the situation and will contact you as soon as we receive relevant updates. However, airlines typically provide rebooking or cancellation information directly and often faster. If your flight is affected, we therefore recommend contacting the airline directly for the most up-to-date information.

2. Customers Travelling to Affected Areas Within the Next 14 Days

Our team is actively reviewing your trip and will contact you within the next days. If you have not received an update by then, please reach out to our support team.

Current Situation

• Israeli and Iranian airspace is currently closed
• Further regional airspace closures remain possible at short notice
• Multiple airlines have suspended flights to/from the region
• High likelihood of flight disruptions or cancellations

Cancellation Guidance – For destinations with official travel warning:

If your trip within the next 14 days is to the United Arab Emirates (UAE), Saudi Arabia or Oman, where an official travel warning is currently in place, you can cancel your trip free of charge.

Cancellation Guidance – Destinations without Official Travel Warning

• If there is no official travel warning for your destination:
• If your flight is cancelled, please contact the airline first to discuss rerouting options (the airline is responsible for rebooking).
• We recommend checking with your travel insurance provider regarding possible refund coverage.
• If you prefer to wait and the situation continues, your cancellation may later qualify as a case of Force Majeure, depending on official travel warnings and whether the trip can still be operated safely

3. Customers Travelling to Affected Areas Within the Next Month

You can expect to hear from us within the next days. If you do not receive an update, please contact our support team.

Current Situation

• The situation remains highly dynamic
• Further regional airspace closures cannot be ruled out
• Airlines continue adjusting schedules

What You Should Do

• No immediate action is required at this time.
• The situation remains dynamic and may change at short notice.
• We are continuously monitoring developments and assessing any potential impact on your trip.
• We kindly ask for your patience while the situation evolves.

If the situation persists closer to departure:

• We will reassess the operational feasibility of your trip, depending on official travel warnings and overall conditions
• Voluntary cancellations at this stage remain subject to our Terms & Conditions

4. Customers Not Travelling to Affected Areas – But Transiting via Regional Hubs such as Dubai or Doha

We are monitoring all transit itineraries and will proactively reach out within the next days. If you do not receive an update, please contact our support team.

Current Situation:

• Major transit hubs may be affected by airspace restrictions
• Flight cancellations or missed onward connections are possible

• Alternative routing options may be available

What You Should Do

• Contact your airline directly regarding rerouting (airline responsibility)
• Alternative routes are subject to availability
• Check with your insurance provider for potential coverage of changes

Cancellation Guidance

• If your airline cancels your flight, rebooking responsibility lies with the airline
• Do not cancel independently before checking airline rebooking options
• Voluntary cancellations remain subject to Terms & Conditions.