Important Travel Update – Middle East Situation (Iran)

Since 28 February 2026, military escalation between Israel, the USA and Iran has led to airspace closures and regional flight disruptions.

Directly affected areas (Tourlane destinations) currently include:

• United Arab Emirates (UAE)
• Saudi Arabia
• Oman

In addition, major regional transit hubs such as Dubai, Doha and other Gulf airports may be impacted by airspace restrictions, leading to cancellations or rerouting. The situation remains dynamic and may change at short notice.

This page explains what this means for your trip and what action you may need to take — depending on your travel status.

1. Customers Currently in Affected Areas
2. Travel to the Middle East – departures between 04.03 and 18.03
3. Travel to the Middle East – departures between 18.03 and 13.05
4. Flight disruption only – customers unable to depart from destination
5. Flight disruption only – departures between 04.03 and 01.04
6. Flight disruption only – departures from 01.04 onwards

1. Customers Currently in Affected Areas

(Unable to return due to airspace closures)

Your Safety Is the Priority

Please:

• Take air raid warnings seriously
• Seek shelter immediately during alarms (designated shelters or inside buildings away from windows)
• Follow instructions from local authorities at all times
• Monitor reliable local and international news sources

Our team is actively monitoring all customers in the region. If you have not yet heard back from us, please contact us immediately by phone. Please use our emergency hotline for urgent issues. You can find the number directly in your app.

Embassy Registration (Emergency Support

We strongly recommend registering with your embassy. In case of evacuation, embassies coordinate directly with registered nationals.

• Germany: https://krisenvorsorgeliste.diplo.de/signin
• France: https://fildariane.diplomatie.gouv.fr/fildariane-internet/accueil
• Austria: https://auslandsregistrierung.bmeia.gv.at/
• Switzerland: https://www.eda.admin.ch/de/travel-admin-app

Flights & Return Travel

• Please contact your airline directly for rebooking or rerouting options
• Airlines are responsible for alternative transport solutions unless embassies assume coordination
• Reopening timelines for airspace remain unclear

We are closely monitoring the situation and will contact you as soon as we receive relevant updates. However, airlines typically provide rebooking or cancellation information directly and often faster. If your flight is affected, we therefore recommend contacting the airline directly for the most up-to-date information.

2. Travel to the Middle East – departures between 04.03 and 18.03

Our team is currently reviewing your trip and will contact you within the next days.

If you have not received an update, please contact our Customer Support by phone (Monday to Friday, 8:00 am–8:00 pm). The phone number is available in the top right corner of our Support Center. You can also reach out at any time via the contact form in the Support Center, which helps us process your request faster.

Rebooking & Cancellation Guidance

If your trip is scheduled between 04.03 and 18.03, you may rebook your trip to a later date free of charge due to the current travel warning affecting the region.

Rebooking is possible for the same destination and the same trip value. Our team will work with you to find a new travel date once the situation has stabilised.

Please reach out to our customer service team to discuss your rebooking or cancellation options.

3. Travel to the Middle East – departures between 18.03 and 13.05

Our team is currently reviewing your trip and will contact you within the next days.

If you have not received an update, please contact our Customer Support by phone (Monday to Friday, 8:00 am–8:00 pm). The phone number is available in the top right corner of our Support Center. You can also reach out at any time via the contact form in the Support Center, which helps us process your request faster.

Rebooking & Cancellation Guidance

If your trip is scheduled between 18.03 and 13.05., you may rebook your trip to a later date free of charge due to the current travel warning affecting the region.

Rebooking is possible for the same destination and the same trip value. Our team will work with you to find a new travel date once the situation has stabilised.

Please reach out to our customer service team to discuss your rebooking or cancellation options.

4. Flight disruption only – customers unable to depart from destination

We are monitoring all transit itineraries and will proactively reach out within the next days. If you do not receive an update, please contact us immediately by phone. Please use our emergency hotline for urgent issues. You can find the number directly in your app.

If a flight disruption requires you to remain at your destination beyond your planned departure date, additional accommodation may be necessary. How these additional costs are handled depends on how the accommodation was arranged. Please contact our customer service via the emergency hotline in your app so we can review your situation and support you.

5. Flight disruption only – departures between 04.03 and 01.04

If your departure is scheduled between 04.03 and 01.04 and your destination is not subject to an official travel warning, your land program (hotels and services on the ground) remains confirmed and fully operational.

Rebooking & Cancellation Guidance

If your flight has been disrupted, please contact your airline directly to review rerouting, rebooking, or refund options, as airlines are responsible for flight disruptions under EU passenger rights regulation. You may also contact us at any time via the contact form in the Support Center, which helps us process your request faster. Any assistance we provide in reviewing alternatives or coordinating options is offered as a service to support you and does not imply any liability or legal responsibility of Tourlane in relation to the flights.

If you are able to reach your destination with a delayed arrival, we can review possible adjustments to your land program depending on availability with our local partners.

If it is not possible to reach the destination, we can explore rebooking your trip to the same destination at a later date.

If you decide to cancel your trip, standard Terms & Conditions apply.

You may also wish to check with your travel insurance provider, as flight disruptions caused by extraordinary circumstances are often covered.

6. Flight disruption only – departures from 01.04 onwards

If your departure is scheduled from 01.04 onwards and your destination is not subject to an official travel warning, your land program (hotels and services on the ground) remains confirmed and fully operational.

Rebooking & Cancellation Guidance

If your flight has been disrupted, please contact your airline directly to review rerouting, rebooking, or refund options, as airlines are responsible for flight disruptions under EU passenger rights regulation.

For any questions regarding your land program, our standard Terms & Conditions apply. Please contact us at any time via the contact form in the Support Center, which helps us process your request faster.