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Flight information and support

Booking of flights, seat reservations, etc.

How much luggage can I take on my flight?
You can find the baggage regulations in your travel plan, which is also available via your digital travel link and in the Tourlane app. This…
Where can I find information about my flights booked through Tourlane?
Important Note: This guide applies exclusively to flights booked through Tourlane. First, open your email inbox and look for an email with the…
How do I choose my seat for the flight?
To select your seat for the flight, you have several options: First, check if seats have already been reserved for you: * If seats were booked…
How do I get a flight offer if I want to book flights with Tourlane?
Contact our customer service and provide the following details: * Your booking number (T-20XXXX-XXXXX) * Desired travel dates * Departure airport *…
What should I do if I miss my flight?
If you've missed your flight, quick action is important. The necessary steps depend on the reason for the missed connection. If you are at fault for…
What happens if my flight arrives late and I miss my transfer?
If your flight is delayed and you might miss your transfer, please follow these steps: 1. Contact our 24/7 emergency service immediately as soon as…
How can I express special meal requests for my flight?
To request a special meal for your flight, you have the following options: During booking: Many airlines offer the option to select special meals…
Will I be picked up at the airport?
Whether you will be picked up at the airport depends on your booking: * With booked airport transfer: 1. Yes, a driver or representative will be…
There have been changes to the flights I booked myself. Who do I inform?
Please inform us immediately about your flight changes. Here is what you should do: Contact our customer service and have ready: * Your booking…
What should I do if my flight is delayed or canceled?
In case of flight delays or cancellations, please follow these steps: At the airport: * Contact the airline counter directly * Get the…
Does the Tourlane app send notifications for flight delays or changes?
No, the Tourlane app currently does not send notifications for flight delays or changes. For up-to-date information about your flights, we recommend…
How does online check-in work and when can I check in?
The online check-in for your flight generally works as follows: Check-in time window: You can usually check in online 24 to 48 hours before the…
How do I report lost luggage?
If you lose your luggage, you should take the following steps: * At the airport: * Report the loss immediately at the lost luggage counter ('Lost and…
Are flights always part of the package holiday?
No, Tourlane's package travel services generally do not include air transport to the event location. Unless the flight is expressly stated as part of…
What regulations apply to air transport?
To the extent applicable, air transport is subject to the legal provisions of the German Air Transport Act, the Warsaw and Montreal Conventions as…
How can I request wheelchair assistance for my flight?
At Tourlane, we understand that accessible travel is especially important for some of our customers. Arranging wheelchair service for your flight is…
Can I book an upgrade for my flights?
If you desire more comfort on your flights, Tourlane can offer upgrades – however, only for flights that were booked through us. Important…
Where can I find the booking code (PNR) for my flight?
The booking code (PNR) is a combination of letters and numbers that serves as a unique identifier for your flight booking. It typically consists of 6…
My luggage was damaged during the flight. What can I do?
When luggage is damaged, quick action is important. Follow these steps: At the airport (immediately after arrival): * Report the damage immediately…
How can I see if seats for my flight have already been booked?
There are several ways to check if seats have already been reserved for your flight: If seats were booked through Tourlane: * These are visible in…
Do I need to collect my luggage during a layover?
Whether you need to collect your luggage during a layover depends on several factors: Basic rule: * If your flights are booked under a single ticket…
What documents do I need for my flight?
For your flight, you need various documents depending on your destination: Basic documents for all flights: * Valid passport * Boarding pass…
How early should I arrive at the airport for my flights?
The recommended arrival time at the airport depends on various factors: For international flights: * At least 3 hours before departure * For travel…
Do I need to check in separately for each flight?
Whether you need to check in separately for each flight depends on various factors: Flights with the same airline or partner airlines: * If all your…
How do I correctly interpret the time information on my flight ticket?
Flight ticket time information contains important details for your travel planning. Here's an overview of how to interpret it correctly: Basic rules…