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What should I do if my flight is delayed or canceled?

In case of flight delays or cancellations, please follow these steps:

At the airport:

  • Contact the airline counter directly
  • Get the delay/cancellation confirmed in writing
  • The airline will offer you an alternative connection
  • Keep all receipts (e.g. for meals)

After receiving the new flight connection:

  • Contact our 24/7 emergency service immediately

Inform us:

  • Your booking number (T-20XXXX-XXXXX)
  • The new flight number
  • New arrival time
  • Received confirmations

Our service for you:

  • We inform all partners on site
  • We adjust your transfers
  • We coordinate changes with your hotel
  • We update your further travel activities

Important:

  • For flights booked through us, we will inform you about flight time changes and search for suitable alternatives in case of cancellations
  • Save our emergency number before your trip
  • Keep your mobile phone turned on
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