What should I do if I miss my flight?

If you've missed your flight, quick action is important. The necessary steps depend on the reason for the missed connection.

If you are at fault for missing the flight:

• Contact our customer service immediately
• We can create a new flight offer or suggest alternative connections for you
• Please note: You will bear the costs for the new flight and any additional expenses
• Important: If the flights are booked on a single ticket and you miss one of the flights, all subsequent flight segments of the ticket will be forfeited and a new ticket must be booked

If you book a new flight independently:

• Book your new flight on your own
• Immediately inform our customer service about:
• New flight number
• New flight times
• New arrival time

If the airline is at fault:

• The airline should offer you an alternative directly
• After receiving the new flight connection:
• Contact our customer service immediately
• Share the new flight details with us

• We will then take care of:
• Informing all partners at the destination
• Adjusting your transfers
• Updating your travel itinerary

Important:

Keep all receipts, document the reasons for missing the flight, and stay in close contact with our customer service.