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Rental cars and transfers
Information about rental cars, airport transfers and pickup services, etc.
- Which credit card do I need to pick up my rental car?
To pick up your rental car, you will need a credit card issued in the name of the main driver. This will be used to deposit the security and for any…
- How do I find information about my airport transfer?
You can find details about your airport transfer in the Tourlane app and in your digital travel documents. The available information varies depending…
- Where can I find information about my rental car?
In the Tourlane app and through your personal travel link, you will find all important information about your rental car: * Pick-up location and time…
- What should I do if the transfer driver is not present?
If your booked transfer driver does not appear at the agreed meeting point, please follow these steps: At the airport: * First wait 5-15 minutes, as…
- What is the deposit amount for my rental car?
The deposit amount for your rental car varies depending on the rental partner, vehicle category, and destination. You can find this information: * In…
- What does CDW mean for my rental car?
CDW stands for "Collision Damage Waiver" and refers to the comprehensive insurance for your rental car. This insurance covers damage to the vehicle…
- What insurance is included with my rental car?
The insurance included with your rental car varies depending on the provider, destination, and package booked. You can find detailed information…
- Do I need additional insurance for my rental car?
Typically, Tourlane has already booked a comprehensive insurance package for your rental car that covers the most important risks. Whether you need…
- Where exactly do I pick up my rental car?
You can find the exact information about the pickup location of your rental car: * In the rental car section of your personal travel link * In the…
- What documents do I need to pick up my rental car?
To pick up your rental car, you need the following documents and proof: * Driver's License: A valid driver's license for the main driver and all…
- What payment methods are accepted when picking up a rental car?
The main costs for your rental car have already been paid through Tourlane. When picking up the vehicle, it's primarily about providing a deposit and…
- What should I pay attention to when picking up the rental car?
When picking up your rental car, you should pay attention to the following important points: Have documents ready: * Valid driver's license for the…
- Is a navigation system included in the rental car?
Whether a navigation system is included in your rental car depends on the respective rental car partner, the destination, and the options selected…
- Am I allowed to cross borders with the rental car?
The possibility of crossing borders with your rental car depends on the rental car partner, your destination, and the specific conditions of your…
- What should I do if the rental car breaks down?
If your rental car breaks down, you should follow these steps: Immediate actions: * Park the vehicle safely and secure it with a warning triangle *…
- What should I do in case of an accident with the rental car?
If you have an accident with your rental car, you should follow these steps: Immediate actions: * Secure the accident site (set up warning triangle,…
- Which rental car company is my car booked with?
You can find information about which rental car company your vehicle is booked with in your travel documents. How to find information about your…
- What happens to my transfers if my flight times change?
When your flight times change, the adjustment of your transfers depends on how you booked your flights: Flights booked through Tourlane: * If you…
- Can I book airport transfers if I organized my flights myself?
Yes, in many cases you can book airport transfers even if you organized your flights yourself. However, availability needs to be checked first.…
- What transfers are included in my booking?
You can view information about the transfers included in your booking in several places: In the Tourlane app: * Open your trip in the Tourlane app *…
- Are child seats available for rental cars and how do I organize this?
Child seats are available as an additional service from most car rental providers. You can easily check whether a child seat has already been booked…
- How can I request a specific vehicle type (automatic, larger vehicle, etc.)?
If you need a specific type of vehicle for your trip or would like to change your already booked rental car, this is possible with sufficient advance…
- What should I do if I discover damage to my rental car that wasn't noted during pickup?
If you discover damage to your rental car that isn't documented in the handover protocol, quick action is important to avoid these damages being…
- Can I request specific features for my rental car (automatic transmission, child seat, etc.)?
Yes, you can request special features for your rental car. To ensure that your rental car optimally meets your needs, you should communicate your…