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Travel documents and entry requirements
Entry requirements, missing documents or information, travel plans, etc.
- Where can I find my travel documents?
The travel documents are, if required, usually available in the app 14 days before departure. The available information varies by destination. Basic…
- Where can I find my booking confirmation?
Your booking confirmation is automatically sent to the email address you provided. If you cannot locate the confirmation email, please follow these…
- Can I update my passport or ID details after booking?
Use our contact form to inform us about changes as soon as possible. The contact form helps us process your request faster and find a solution more…
- Where can I download my itinerary?
You can download your itinerary in the Tourlane app. After booking your trip, you received a QR code or a numeric code. Scan this QR code via the app…
- When will I receive my travel documents?
The travel documents are, if required, available 14 days before departure in the Tourlane app as well as in the trip preview. You can find them in…
- I did not receive the email with my booking confirmation. What should I do?
After completing your booking, you should automatically receive a confirmation email. If it doesn't appear in your inbox, there are several steps you…
- Where can I find my booking number?
You can find your booking number (Format: T-20XXXX-XXXXX) in several places: * In your booking confirmation email * In the Tourlane app under the "My…
- Do I need a visa and where can I apply for it?
How to find all important information: 1. Open your travel preview 2. Click on the "Entry Requirements" tab Here you will find: * Required visas &…
- What are the entry requirements for my destination?
Find all important information: 1. Open your travel preview 2. Click on the "Entry Requirements" tab Here you will find: * Required visas & documents…
- When will I receive the vouchers for the rental car and accommodation?
Not all services or destinations require vouchers. If these are required for your booked services such as accommodations, rental cars, or activities,…
- When are my travel documents available in the app?
Your travel documents are, if required, usually available in the Tourlane app 14 days before departure. Note: Not all trips require documents. The…
- How long should my passport be valid for?
The required validity period of your passport varies depending on your destination: General recommendation: Regardless of your destination, your…
- Where can I find contact information for my local guide or representative?
Contact information for your local guide or representative will be made available 7 days before departure in the Tourlane app (Profile > Contact…
- How can I download my travel itinerary for visa applications?
For visa applications, you often need an overview of your travel route and accommodations. You can download this information as follows: How to…
- What types of documents will I receive (e-tickets, hotel vouchers, etc.)?
The documents required for your trip will generally be available 14 days before departure in the Tourlane app and via your personal travel link. The…
- Will physical tickets or e-tickets be provided for my trip?
At Tourlane, we primarily provide the tickets needed for your trip in electronic form (e-tickets). The exact type of tickets depends on your…
- Are my transport ticket times (train/bus/ferry) fixed or flexible?
The transport tickets in your trip are generally bound to fixed times if a specific time is indicated. The flexibility depends on the type of…
- How can I access my travel documents if I lose them during my trip?
Since most of your travel documents are digitally available, you can easily access them again if you lose your device or face other problems. There…
- How do I get access codes for accommodations with self-check-in?
For accommodations with self-check-in, all necessary access codes and instructions will be provided in your travel documents. You will receive this…