Explore FAQs by categories

Trip preparation and destination

Packing and health, legal matters and safety, recommendations, etc.

Where and when will I be picked up for my activities?
The information we provide to customers about activities in the Tourlane App and in our trip visualization depends on the destination. For all…
What tipping etiquette applies at my travel destination?
Tipping etiquette varies depending on the destination. Here are general guidelines: Your travel documents contain specific information about the…
What attractions are there at my destination?
The Tourlane app provides you with comprehensive information and personalized recommendations about attractions and points of interest at your travel…
What should I pack for my trip?
A detailed packing list can be found in your travel documents, which you can access via your individual travel link or in the Tourlane app under…
Where can I exchange currency at my travel destination?
For currency exchange at your travel destination, you have several options: Before the trip: * At your home bank (often with pre-order) * At exchange…
Which driver's license documents do I need for my trip?
For most international travel, especially if you want to rent a vehicle, you need a valid driver's license. In many countries, especially in the USA,…
Can you recommend restaurants?
The Tourlane app offers you numerous ways to find suitable restaurants at your travel destination. You can easily search according to your…
Do I need vaccinations for my travel destination?
You can get recommendations for necessary vaccinations from your general practitioner or a tropical medicine specialist who is aware of your health…
What special regulations apply in connection with pandemics?
The travel services are always provided in compliance with the official requirements applicable at the time of travel. As a traveler, you agree to…
What happens in unavoidable, extraordinary circumstances?
In the event of unavoidable, exceptional circumstances at the destination or in its immediate vicinity that significantly affect the execution of the…
Where can I find pick-up times and schedules for booked activities?
The information available in the Tourlane App and via your personal travel link regarding pickup times and schedules for your booked activities,…
Where can I find information about my arrival at the destination?
Important arrival information such as airport transfers, hotel check-in, and initial activities can also be found in the Tourlane app and through…
Where can I see which meals are included in my trip?
You can easily view the overview of meals included in your trip in the Tourlane app or in your trip visualization. In the Tourlane app, you can find…
Where can I find the booked room category?
The details of your booked room category are stored both in the Tourlane app and in your trip visualization. This gives you access to all important…
Where can I see which activities are booked?
You can conveniently view all activities and experiences booked for you in the Tourlane app or in your trip visualization. This allows you to keep…
Is there a specific meeting point at the destination airport?
Yes, if you have booked an airport transfer, there is a specific meeting point. This varies depending on your destination and your individual…
Where can I find information about my booked hotels and accommodations?
The information about your booked hotels and accommodations is stored in both the Tourlane app and your travel visualization. Here's how to find your…
Where can I find the complete address of my hotels?
The complete addresses of your booked hotels can be found on the last page of the downloaded PDF travel itinerary. How to access this information: 1.…
How can I book additional meals at my hotel?
If you would like to book additional meals at your hotel, please follow these steps: First check what services are already included: 1. Open your…
Is breakfast typically included in my accommodations?
Whether breakfast is included in your accommodation depends on your individual booking: Basic information: * Not all hotels and accommodations offer…
What happens if my activity is canceled due to weather?
If a booked activity has to be canceled due to weather conditions, the following rules apply: When canceled by the provider: * If the activity…
After Booking Confirmation: All Steps Until Departure
After your booking confirmation, there are several important steps to follow before your departure. Here you will learn what to expect and what…
Where can I find detailed information about my daily travel itinerary?
In the Tourlane app and via your personal travel link, you have access to a complete overview of your travel planning at any time. There you will…
How do I find the start times for my pre-booked activities?
The information available in the Tourlane app and through your personal travel link regarding pickup times and schedules for your booked activities,…
What happens if I miss a booked activity?
If you miss an already booked activity, the consequences and possible solutions vary depending on the provider and the circumstances. In most cases,…