What should I pay attention to when picking up the rental car?

When picking up your rental car, you should pay attention to the following important points:

Have documents ready:

• Valid driver's license for the main driver and all additional drivers
• Credit card in the name of the main driver with sufficient credit limit
• Passport/ID card
• If necessary, your booking reference (found in the Tourlane app or your travel link)

Vehicle inspection:

• Thoroughly inspect the vehicle for existing damage (scratches, dents, glass damage)
• Have all existing damage documented in the handover protocol
• Take photos of the vehicle from all angles as evidence
• Check the functionality of important elements (lights, brakes, wipers, etc.)

Contract and conditions:

• Read the rental agreement carefully before signing
• Pay attention to the fuel policy (full/full is common)
• Clarify the exact return conditions (location, time, condition)
• Get the emergency number for breakdowns or accidents

Insurance and additional costs:

• The main costs and basic insurance are already paid through Tourlane
• Check your documents to see which insurance is already included
• Be cautious with additional insurance offered on site - these are often unnecessary

Deposit:

• The deposit amount will be reserved on your credit card (not charged)
• This will be released after proper return of the vehicle

You can find the exact details about your rental car and all included services in the rental car section of your Tourlane app and in the travel visualization.