How to Install Your Tourlane eSIM ? Apple

For any further information or support requests, this page has been designed exclusively for Tourlane customers.

Key Points

• You received a QR code PDF in your travel documents from Tourlane.
• You need a stable internet connection (WiFi or strong 4G/5G) to install the eSIM.
• The eSIM can only be installed on one device — it cannot be moved to another phone afterwards.
• Installation takes 2-5 minutes.
• After installation, you must enable data roaming (see Setting Up Your eSIM for Internet).

Before you begin

Make sure you have:

• Your QR code PDF (from your Tourlane travel documents)
• A stable internet connection (WiFi or strong 4G/5G)
• Your phone is eSIM compatible and carrier unlocked (see Is Your Phone eSIM Compatible?)
• No active VPN on your phone
• You have decided which phone to install on — you cannot move the eSIM to a different phone later

Tip: If the QR code is on your phone screen, you will need a second device (laptop, tablet, or another phone) to display it while you scan with your phone. Alternatively, print the PDF.

Installation on iPhone

1. Open Settings.
2. Tap Cellular (or Mobile Data).
3. Tap Add eSIM.
4. Select Use QR Code.
5. Point your camera at the QR code from your Tourlane travel documents.
6. When prompted, tap Continue and then Done.
7. Your eSIM will appear as a new line under Cellular Plans.

After installation: Continue to Setting Up Your eSIM for Internet to enable data roaming.

What if the QR code won't scan?

• Make sure the QR code image is clear and not blurry. Try zooming in on the PDF.
• Ensure your camera lens is clean.
• Try holding the phone steady at about 15-20 cm from the code.
• Make sure you have a stable internet connection — the scan will fail without one.
• Disable any VPN before scanning.

If the QR code still won't scan, you can install manually. See Troubleshooting: eSIM Installation Problems for manual installation steps and common error messages.

Important: One device only

Your eSIM can only be installed on one device. Once it has been installed on a phone, it is permanently linked to that device. It cannot be transferred, shared, or reinstalled on a different phone.

If you accidentally install the eSIM on the wrong device, or if you get a new phone, contact Tourlane support with your T-number (booking reference). A replacement may need to be issued.

Related Articles

When Should I Activate My eSIM?

Setting Up Your eSIM for Internet

Troubleshooting: eSIM Installation Problems