Is Your Phone eSIM Compatible?

For any further information or support requests, this page has been designed exclusively for Tourlane customers.

Key Points

• Your phone must support eSIM technology and be carrier unlocked.
• Most iPhones from XR (2018) onwards and most flagship Android phones from 2020 onwards support eSIM.
• Phones purchased in Mainland China generally do NOT support eSIM.

Requirements

To use the Tourlane eSIM, your phone must meet both conditions:

• eSIM hardware support — Your phone has a built-in eSIM chip.

• Carrier unlocked — Your phone is not restricted to a single mobile provider.

How to check for eSIM support

iPhone

1. Go to Settings > General > About.
2. Look for a field labelled EID. If you see a 32-digit number, your phone supports eSIM.
3. While there, check Carrier Lock — it should say "No SIM restrictions."

Alternatively:

1. Go to Settings > Cellular (or Mobile Data).
2. If you see Add eSIM, your phone supports it.

Android (Samsung)

1. Go to Settings > Connections > SIM Manager.
2. If you see Add eSIM, your phone supports it.

Android (Google Pixel)

1. Go to Settings > Network & Internet > SIMs.
2. Tap + and look for "Download a SIM instead?"

Android (other brands)

1. Open the Phone app.
2. Dial *#06#.
3. Look for a 32-digit EID number. If it appears, your phone supports eSIM.

Compatible Devices

iPhones

iPhone XR, XS, XS Max

iPhone 11, 11 Pro, 11 Pro Max

iPhone SE (2nd gen 2020, 3rd gen 2022)

iPhone 12, 12 Mini, 12 Pro, 12 Pro Max

iPhone 13, 13 Mini, 13 Pro, 13 Pro Max

iPhone 14, 14 Plus, 14 Pro, 14 Pro Max

iPhone 15, 15 Plus, 15 Pro, 15 Pro Max

iPhone 16, 16e, 16 Plus, 16 Pro, 16 Pro Max

iPhone 17, 17 Pro, 17 Pro Max

iPhone Air

Important: iPhones purchased in Mainland China do NOT support eSIM.

Samsung

Galaxy S20 series and newer (S21, S22, S24, S25)

Galaxy Z Flip series (all models)

Galaxy Z Fold series (all models)

Galaxy A series (A35 5G, A54 5G, A55 5G, A56)

Galaxy Note 20 series

Important: Devices from China, Hong Kong, and Taiwan may NOT support eSIM. US versions of Galaxy S20/S21 may not support eSIM.

Google Pixel

Pixel 3 and newer (3, 3a, 4, 4a, 5, 5a, 6, 6a, 7, 7a, 8, 8a, 9, 9a, 10 series)

Pixel Fold, Pixel 9 Pro Fold

Other supported brands

Xiaomi: 12T Pro, 13 series, 14 series, 15 series

Motorola: Edge series, Razr series (2019+)

Sony: Xperia 1 IV+, Xperia 5 IV+, Xperia 10 III Lite+

OPPO: Find X3+, Find N2 Flip+

OnePlus: 11, 12, 13 (region-dependent)

Huawei: P40/P50 Pro, Mate 40/50 Pro (non-China variants)

Honor: Magic series (region-dependent)

Important: eSIM support is often region-dependent. If your phone was purchased outside Europe, check with your manufacturer.

Is your phone carrier-locked?

A carrier-locked phone only works with the mobile provider it was sold through. If your phone is locked, the eSIM installation will fail.

How to check

iPhone: Go to Settings > General > About > Carrier Lock. It should say "No SIM restrictions."

Android: Insert a SIM from a different carrier. If you see "SIM not supported" or "Network unlock code required," your phone is locked.

How to unlock

Contact the carrier your phone was originally purchased from. Most carriers will unlock the phone if:

• The phone is fully paid off
• It has been active on their network for 60-90 days
• You are the original owner

Related Articles

What Is the eSIM in Your Tourlane Travel Package?

How to Install Your Tourlane eSIM