What Is the eSIM in Your Tourlane Travel ?

For any further information or support requests, this page has been designed exclusively for Tourlane customers.

Key Points

Your Tourlane travel includes a free eSIM for unlimited mobile data during your trip
An eSIM is a digital SIM built into your phone — no physical SIM card to insert or swap.
You receive one eSIM per booking (not per traveller).
The eSIM can only be installed on one device — choose carefully which phone to use.
After installation, you must enable data roaming in your phone settings before it will work.

What is an eSIM?

An eSIM (embedded SIM) is a digital SIM that is already built into most modern smartphones. Instead of inserting a plastic SIM card, you activate the eSIM by scanning a QR code. Your phone can use both your regular SIM card and the eSIM at the same time — so you keep your phone number for calls and texts while using the eSIM for internet.

What does the Tourlane eSIM include?

Your eSIM provides unlimited high-speed mobile data in the countries you are visiting. It is included in your travel package at no additional cost and is provided through Tourlane's partnership with Firsty.

The eSIM is active for the duration of your booked trip (validity dates are shown on your voucher).
It provides unlimited data with high-speed access.
It works across the countries covered by your itinerary.
There are no roaming charges — the data is included.

Important limitations

One eSIM per booking. Regardless of how many people are travelling, your booking includes one eSIM. If multiple travellers need data, others can use the connected phone as a WiFi hotspot, or purchase their own plans via the Firsty app.

One device only. Once the eSIM is installed on a phone, it cannot be moved to a different phone. Choose which device to install it on before scanning the QR code.

Data only — no phone calls or SMS. To make calls, use apps like WhatsApp, FaceTime, or Skype over the eSIM's data connection. Keep your regular SIM for traditional calls, SMS, and emergency numbers.

Not available on all bookings. Only bookings created after the September 2025 launch that included the eSIM option qualify. The eSIM cannot be added retroactively. Check your travel link and the Tourlane app to confirm.

What do I need to do after installation?

Scanning the QR code installs the eSIM, but your phone will not connect automatically. You must:

Set the eSIM as your preferred mobile data line
Enable Data Roaming on the eSIM line

These are quick one-time settings. See Setting Up Your eSIM for Internet for step-by-step instructions.

Do I need an app?

No. You do not need to download or use the Firsty app. Everything is handled through the QR code and your phone's built-in settings.

What if I need more data or coverage after my trip?

If you would like to continue using mobile data after your Tourlane trip ends, or add coverage for additional countries, you can:

Download the Firsty app
Create a Firsty account
Purchase additional plans directly

Use the promo code tourlane20 for 20% off your first purchase.

Is Your Phone eSIM Compatible?

How to Install Your Tourlane eSIM

Setting Up Your eSIM for Internet