▸Emergency assistance and contact

When can I reach customer service?

You can reach our customer service Monday to Friday from 8:00 AM to 8:00 PM. The contact information for customer service can be found at the top right of every page in the support center.

Additionally, our chatbot is available around the clock in our app.

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How do I file a complaint during my trip?How do I find local emergency numbers (police, ambulance, etc.)?Who do I contact if there is a problem with my hotel or flight?Is there a 24/7 hotline for urgent travel issues?What should I do if I have a problem with a service at my destination?How can I file a complaint about my last trip?What should I do in case of an emergency during my trip?Can I cancel the travel contract during the trip?