▸Emergency assistance and contact

Can I cancel the travel contract during the trip?

Yes, if a problem related to the trip is significant, you can terminate the contract. However, you must first give Tourlane a reasonable period of time to remedy the situation, unless the remedy is refused or is immediately necessary.

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How do I file a complaint during my trip?How do I find local emergency numbers (police, ambulance, etc.)?Who do I contact if there is a problem with my hotel or flight?Is there a 24/7 hotline for urgent travel issues?What should I do if I have a problem with a service at my destination?How can I file a complaint about my last trip?When can I reach customer service?What should I do in case of an emergency during my trip?What should I do if I discover an error in my travel documents or vouchers?