What happens if I arrive late at my accommodation?

If you arrive late at your accommodation, arrangements can usually be made to ensure a smooth check-in. However, it is important to inform the accommodation or Tourlane about your delayed arrival in advance.

Preparation for a late arrival:

• Check the check-in times of your accommodation in your travel documents
• If you anticipate arriving late, inform your accommodation in advance or contact us
• Many hotels have a 24-hour reception, others offer special arrangements for late arrivals
• For private accommodations or smaller guesthouses, advance information is particularly important

How to inform about your late arrival:

• If you are already on the road and are running late, contact the accommodation directly
• You can find the contact details of your accommodation in your travel documents in the Tourlane app or via your travel link
• If you have difficulties or cannot reach the accommodation, contact our customer service