When will I receive my credit/refund?

If you are due to receive a credit or refund, the process works as follows:

Refund process flow:

• Once your refund request has been processed, you will receive a confirmation email
• From this point, the refund will be initiated
• The actual credit to your account may take a few more days depending on your bank

Timeframe for refunds:

• Credits and refunds are typically processed within 5-10 business days
• This period begins after you receive a confirmation email from our customer service
• This email confirms that your refund has been initiated

Important: The processing times mentioned are guidelines. In exceptional cases, the process may take a little longer.