What should I do if the rental car breaks down?

If your rental car breaks down, you should follow these steps:

Immediate actions:

• Park the vehicle safely and secure it with a warning triangle
• Contact the emergency number of the rental car provider (you can find this in the rental contract, in the vehicle documents and in your rental car documents)
• In case of accidents with personal injury or major property damage: Call local police

Important contacts:

• The 24-hour emergency number of the rental car provider
• Tourlane emergency number (available in the app and in your travel visualization from 14 days before departure)

Documentation:

• Take photos of the situation and any damage
• Note the time, location, and circumstances of the breakdown
• Keep all receipts (e.g., for towing costs)

Please inform us about the incident, either when you need our support or after the situation has been resolved on site. By letting us know, we can provide optimal support during your trip and help with any follow-up issues.