Home
▸Flight information and support

What should I do if I miss my flight?

The necessary steps depend on the reason for the missed connection:

If you missed the flight due to your own fault:

  • Contact our customer service immediately

We can offer you:

  • Create a new flight offer
  • Suggest alternative connections

Please note:

  • You bear the costs for the new flight yourself
  • You must cover any additional costs that may arise

If you rebook independently:

  • Book your new flight

Immediately inform our customer service about:

  • New flight number
  • New flight times
  • New arrival time

If the airline is at fault:

  • The airline offers an alternative

After receiving the new flight connection:

  • Contact our customer service immediately
  • Inform us of the new flight details

We take care of:

  • Informing all partners on site
  • Adjusting your transfers
  • Updating your travel plans

Important:

  • Keep all receipts
  • Document the reasons for missing the flight
  • Stay in close contact with our customer service

Was this article helpful?

Articles in this category

How much luggage can I take on my flight?Where can I find information about my flights booked through Tourlane?How do I choose my seat for the flight?How do I get a flight offer if I want to book flights with Tourlane?What happens if my flight arrives late and I miss my transfer?How can I express special meal requests for my flight?Will I be picked up at the airport?There have been changes to the flights I booked myself. Who do I inform?What should I do if my flight is delayed or canceled?How does online check-in work and when can I check in?How do I report lost luggage?Are flights always part of the package holiday?What regulations apply to air transport?