What should I do if my flight is delayed or canceled?

In case of flight delays or cancellations, please follow these steps:

At the airport:

• Contact the airline counter directly
• Get the delay/cancellation confirmed in writing
• The airline will offer you an alternative connection
• Keep all receipts (e.g. for meals)

After receiving the new flight connection:

• Contact our 24/7 emergency service immediately

Inform us:

• Your booking number
• The new flight number
• New arrival time
• Received confirmations

Our service for you:

• We inform all partners on site
• We adjust your transfers
• We coordinate changes with your hotel
• We update your further travel activities

Important:

• Save our emergency number before your trip
• Keep your mobile phone turned on
• Document additional costs for possible reimbursement claims
• While Tourlane will assist you in communicating with service providers, please note that as stated in our Terms of Service, Tourlane acts only as an intermediary and is not liable for flight delays, cancellations, or any resulting damages.