Home
▸Flight information and support

What should I do if my flight is delayed or canceled?

In case of flight delays or cancellations, please follow these steps:

At the airport:

  • Contact the airline counter directly
  • Get the delay/cancellation confirmed in writing
  • The airline will offer you an alternative connection
  • Keep all receipts (e.g. for meals)

After receiving the new flight connection:

Contact our 24/7 emergency service immediately

Inform us:

  • Your booking number
  • The new flight number
  • New arrival time
  • Received confirmations

Our service for you:

  • We inform all partners on site
  • We adjust your transfers
  • We coordinate changes with your hotel
  • We update your further travel activities

Important:

Save our emergency number before your trip

Keep your mobile phone turned on

Document additional costs for possible reimbursement claims

Notfall.jpg

Was this article helpful?

Articles in this category

How much luggage can I take on my flight?Where can I find information about my flights booked through Tourlane?How do I choose my seat for the flight?How do I get a flight offer if I want to book flights with Tourlane?What should I do if I miss my flight?What happens if my flight arrives late and I miss my transfer?How can I express special meal requests for my flight?Will I be picked up at the airport?There have been changes to the flights I booked myself. Who do I inform?How does online check-in work and when can I check in?How do I report lost luggage?Are flights always part of the package holiday?What regulations apply to air transport?